Typical lead times are 6-8 weeks. Our lead times vary depending on order complexity and product backlog, so please contact your dealer or our customer service team to confirm!

McIntyre currently offers custom glaze and size options at additional cost and a nonrefundable Glaze Lab Fee. All custom jobs requests must be approved by the production manager prior to submittals.

Our tiles are ceramic, using our patented formula to create porcelain and stoneware bodies.

At this time, complete orders can only be placed through our customer service team or with one of our trusted retailers.

Order samples online through this website, or through your local retailer. Visit the Retailers page for the dealer closest to you.

Due to our wide range of colors, shapes and sizes, McIntyre has only 3x3 sample sizes in stock and ready to ship. All other sizes and shapes are made to order.

We will give you the most accurate lead time at the time you place your order. Projects that have a shorter job window MUST be discussed prior to order confirmation.

If there isn't a local dealer near you, homeowners can order direct from the McIntyre. Please contact the customer service team to start your order.

Yes! If you are not working with a dealer, you can order your materials direct from McIntyre. Please reach out to the McIntyre team to order.

Our product is sold As Is with no returns, no exchanges, no rejections or no refunds. Per our terms, all customers acknowledge this before their tiles are produced. In the event of any issues, please reach out to McIntyre and we will do whatever we can to address them.